Transparent and fair policies to protect both buyers and breeders.
Reservation deposits are refundable for 48 hours, provided the contract hasn't been signed and payment hasn't been completed.
Refunds are only considered for verified health issues BEFORE the final handover or if the breeder cannot fulfill delivery.
Once the contract is signed and payment is processed, the sale is considered final and no returns are accepted.
Our team helps mediate issues, but we strictly adhere to the finality of signed contracts and completed payments.
Once the contract is signed and payment is completed, there are NO refunds or returns
All puppy placements are final to ensure the safety and welfare of the animal. Please be certain of your decision before proceeding with the signature and payment.
Deposits made to reserve a puppy are refundable for up to 48 hours, UNLESS the formal contract has already been signed. After 48 hours or contract signing, deposits become non-refundable as the puppy is strictly reserved for you.
Refunds or exchanges are only available if a licensed veterinarian identifies a pre-existing medical condition covered by our health guarantee BEFORE the animal is transitioned to its new home.
Administrative fees, transportation costs, and service fees are non-refundable once the booking is confirmed and payment is made.
Contact our resolution center at support@puppymarket.com if you have any questions regarding your contract or payment status.